Frequently Asked Questions

All of our products have a minimum order requirement of 1 set for standard text or personal name engraving.

The vast majority of our pens are engraved using a fiber optic or CO2 Laser Engraving Machine. They offer precise and permanent engraving that will never fade or wear off the pen. Unlike imprinting or pad printing, engraving will last forever.

Free standard engraving includes 2 line engraved on cap of the pen, up to 25 characters per line in one of our standard fonts.

You can find all of our engraving text font information here.
https://ancolopens.com/pages/engraving-fonts

In general on bare metals, like the silver, chrome, and gold finishes the laser engraving will appear a brass or light gold tone-on-tone. This style is more subtle.
The engraving decoration appears in the color that results from the laser interacting with the metal and this can vary slightly from pen to pen. Our product images are the closest representation of the final product.
On a coated metal pen, like a Black barrel, the engraving color will be described on the product page.

If your order has already shipped, we may be able to intercept your package and change the shipping address for a fee of $10. For address changes, please reach out to ancolopens@outlook.com. Once confirmed with UPS that this change can be made, we will invoice you for the fee ($10) and will make necessary updates and/or changes after the invoice is successfully paid. Please note, this fee is determined by UPS.

Yes but prices vary based on location. You must be aware of the laws and tariffs within each country you are shipping to. We recommend you track your order and provide all information to the recipient as they may need to pick up the package and pay tariffs on the goods (again, deemed by each country and unable to be paid for in advance from the USA).
Please make sure to include your recipient's phone number and email address at checkout to ensure UPS will be able to contact the recipient directly for any shipping related questions or issues.

We recommend that you check all exterior doors and any locations where the package could be placed, including the Mail box, porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package.Please confirm that the shipping address provided is a correct and valid address.
If you’re still unable to locate the package, contact us at ancolopen@outlook.com for further assistance.

The customized only can be silver. All the pens are engraved. Not printing.

The pens only have black ink.

we can put your logo on the pens. Please contact us. Send us your logo to me and design for you.